FAQs

What type of clay is used?

All pieces I make are using mid-fire stoneware clay. Stoneware is more durable than other kinds of clay and is fired at high temperatures, making it non porous and resistant to liquids.

Is it food and dishwasher/microwave safe?

All products are food safe and can, with some care, be used in the oven, microwave and dishwasher. Sudden changes in temperature (eg. from freezer to oven) are likely to cause thermal shock, which will damage your ceramic piece.

Do you take custom orders/commissions?

I sure do! It would be a pleasure to make something personalised to you. Get in touch via email (tassiacastello.creations@gmail.com), Instagram or Facebook with your enquiry.

Do you offer pickup service?

Yes, I do. The studio I work from is located in Corrimal, and you can collect your package from there on weekdays 9am - 5pm. Please contact me via email (tassiacastello.creations@gmail.com) to discuss a suitable pickup date and time.

How much is the shipping cost?

All domestic orders have a flat fee of $14AUD for standard shipping. Postage charges are additional to the retail price and will be added upon checkout. Your package will be sent via courier within 3 business days of receiving the order. The delivery timeline will depend on your location. You will receive an email receipt once your item has been shipped and with that you may find the estimated delivery timeline through courier's website. Please allow up to 5 business days for Standard Shipping.

Do you also post overseas?

At the moment deliveries can be only arranged within Australia.

What if my product break during transit?

All products are safely packaged and all precautions to protect the pieces during transport are taken. If for any reason the product is damaged during transit, please notify me via email (tassiacastello.creations@gmail.com) within 24 hours of receiving your package along with a picture of the damage as evidence. I will be rectifying the situation as soon as possible.

Do you accept returns?

If you receive your product and it's broken, please get in touch and we will find a solution for the situation. Refunds, returns and exchanges are not available due to change of mind.

What's the best way to care for my dried flowers arrangement?

You should keep your arrangement out of direct sunlight and avoid humid places such as the bathroom, they will last longer in cool and dry areas. Do not water or mist. To remove dust use a hair dryer on a cool and low setting.

What if I see a design I like but it has been sold?

You can send me a message and I will happily make you one on request. Just keep in mind everything is made by hand and one of a kind. You will receive a product similar to the one pictured, but no two are the same, with variations in size, colour, shape and finish - that's what make them unique!